Gaming at TK Gem is meant to be fun — a way to relax, enjoy some excitement, and maybe win a little along the way. But we know that for some people, gambling can become a problem. That's why responsible gaming is not just a policy at TK Gem — it's built into everything we do.
Our Approach
Responsible gaming means treating gambling as entertainment — not as a way to make money, solve financial problems, or escape from stress. At TK Gem, we believe every member deserves to enjoy the platform safely, and we take active steps to make that possible.
We've built a full suite of responsible gaming tools directly into the TK Gem platform. These tools are free, easy to use, and available to every registered member at any time. You don't need to call anyone or fill out complicated forms — just log in and manage your settings from your account dashboard.
Our support team is also trained to recognise signs of problem gambling and to respond with care and without judgment. If you reach out to us about a gambling concern, we will take it seriously and help you access the right tools or support.
Gaming is fun. Keep it that way.
Only play with money you can afford to lose.
Track how long you play and take regular breaks.
Support is always available — no judgment, ever.
Built-In Protection
Every one of these responsible gaming features is available free of charge to all TK Gem members, right from your account dashboard.
Set a daily, weekly, or monthly deposit cap on your TK Gem account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Set a maximum session duration so TK Gem automatically logs you out after a set period of play. You'll receive a reminder notification before your session ends, giving you a chance to review your activity before continuing or stopping.
Define the maximum amount you're comfortable losing in a given period. When your loss limit is reached, TK Gem will prevent further wagering until the limit period resets. This is one of the most effective tools for keeping gambling within a safe budget.
Enable periodic pop-up reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a simple but powerful way to stay aware of your gambling activity in real time.
Take a short break from TK Gem without permanently closing your account. Choose a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in, deposit, or place any bets.
If you need a longer break, self-exclusion lets you close your TK Gem account for a minimum of six months or permanently. During self-exclusion, your account is fully deactivated and you will not receive any marketing communications from us.
Step by Step
Setting up your responsible gaming tools on TK Gem takes less than two minutes. Here's exactly how to do it:
Visit /login and sign in with your registered email and password. If you don't have an account yet, register here — it only takes a minute.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" tab in your account settings. All available tools — deposit limits, session limits, loss limits, reality checks, cool-off, and self-exclusion — are listed here.
Select the tool you want to use, enter your preferred values, and confirm. Restrictions take effect immediately. Increases to limits require a 24-hour review period for your protection.
If you're having trouble setting limits or want to discuss your situation with someone, our support team is available 24/7 at [email protected]. We're here to help, not to judge.
Available Tools
Cap your deposits on a daily, weekly, or monthly basis. Effective immediately when reduced.
Auto-logout after a set play duration. Receive a warning notification before the session ends.
Stop play automatically once your loss threshold is reached for the period.
Close your account for 6 months or permanently. Takes effect the moment you confirm.
Self-Assessment
Answer honestly. This quick checklist can help you understand whether your gambling habits are healthy. Tick any statements that apply to you.
I have spent more money gambling than I originally planned to.
I have borrowed money or sold something to fund my gambling.
I feel restless or irritable when I try to cut down or stop gambling.
I have lied to family or friends about how much I gamble.
I gamble to escape problems, stress, or negative feelings.
I have tried to win back money I lost by gambling more.
Gambling has caused problems with my relationships, work, or finances.
Know the Signs
Problem gambling doesn't always look the same for everyone. It can develop gradually over time, and many people don't realise there's an issue until it has already affected their finances, relationships, or mental health. Knowing the warning signs is the first step toward getting help.
At TK Gem, we monitor account activity for patterns that may indicate a member is experiencing difficulties. If our team identifies concerning behaviour, we may reach out proactively to offer support and information about responsible gaming tools.
If you recognise any of these signs in yourself or someone you know, please don't wait. Use the responsible gaming tools available on TK Gem or contact our support team immediately.
Frequently Asked Questions
Child Protection
TK Gem is strictly an 18+ platform. We take the protection of minors extremely seriously and have multiple layers of verification in place to prevent underage gambling. Every new member must confirm their age during registration, and we conduct identity verification checks to confirm that members are who they say they are.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent accidental access to TK Gem:
Never leave your TK Gem account logged in on a shared device. Always log out after each session.
Choose a password that younger family members cannot guess, and never share it with anyone.
Use a PIN, fingerprint, or face lock on your phone or tablet to prevent unauthorised access.
If you believe a minor has accessed TK Gem, contact us immediately at [email protected].