TK Gem Terms and Conditions

1 Introduction

These Terms and Conditions ("Terms") govern the relationship between TK Gem ("we", "us", "the platform") and any person ("you", "the member", "the user") who registers an account or uses any service provided through the TK Gem website at tk-gem.co.

By completing the registration process at TK Gem, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must not register an account or use the TK Gem platform.

These Terms apply to all services offered through TK Gem, including but not limited to the casino section, live dealer games, prize games (Go Goal Bingo, Boat of Fortune, Drill That Gold, Darts), the Voucher programme, and the Rewards loyalty system.

2 Eligibility

To register and use TK Gem, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. TK Gem does not permit underage gambling under any circumstances.
• You must be legally permitted to participate in online gambling activities under the laws applicable to you in your jurisdiction.
• You must not be a current employee, contractor, or close family member of an employee of TK Gem or any of its affiliated companies.
• You must not be self-excluded from TK Gem or any other gambling platform under an active self-exclusion agreement.
• You must be registering on your own behalf and not on behalf of any third party.

TK Gem reserves the right to request proof of age and identity at any time. If satisfactory documentation is not provided within a reasonable timeframe, TK Gem may suspend or close the account and withhold any pending withdrawals pending verification.

If you are found to have registered while ineligible — for example, if you are under 18 or are located in a restricted jurisdiction — TK Gem will close your account immediately. Any real money balance may be returned at TK Gem's discretion, but bonus balances and winnings derived from bonus play will be forfeited.

3 Account Registration

Each individual may hold only one TK Gem account. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. TK Gem uses automated and manual systems to detect duplicate accounts.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, email address, and any other information requested during the registration process. Providing false information is a breach of these Terms and may result in immediate account closure.

You are responsible for maintaining the security of your TK Gem account credentials. This includes choosing a strong, unique password and not sharing your login details with any other person. TK Gem will never ask for your password via email, live chat, or any other communication channel.

• Notify TK Gem immediately if you suspect unauthorised access to your account.
• TK Gem is not liable for losses resulting from unauthorised access caused by your failure to keep credentials secure.
• Account credentials must not be sold, transferred, or assigned to any other person.

TK Gem reserves the right to close any account at its discretion, including accounts that have been inactive for an extended period, accounts where verification cannot be completed, or accounts associated with fraudulent activity.

4 Deposits and Payments

The minimum deposit at TK Gem is ৳500. Deposits are credited to your TK Gem balance instantly upon confirmation from the payment provider. TK Gem does not charge fees on deposits, though your payment provider may apply their own charges.

All deposits must be made using payment methods that are registered in your own name. TK Gem does not accept deposits from third-party payment sources. If a deposit is received from a payment method that does not match the account holder's identity, TK Gem may hold the funds pending verification and may return them to the source.

• Deposits made in error cannot always be reversed. Contact support as quickly as possible if you believe a deposit was made incorrectly.
• TK Gem reserves the right to set maximum deposit limits at the platform level or at the individual account level.
• Chargebacks or payment reversals initiated by members without prior agreement from TK Gem are considered a breach of these Terms.

5 Withdrawals

You may request a withdrawal of your real money balance at any time, subject to the conditions set out in this section. Withdrawal requests are reviewed and processed by the TK Gem payments team within the standard processing timeframe.

Before a withdrawal can be processed, TK Gem may require you to complete identity verification. This is a standard procedure and is required to protect members against fraud and unauthorised account access. You will be asked to provide a government-issued photo ID and proof of your payment method.

• Withdrawals will only be sent to a payment method you have previously used to make a deposit into your TK Gem account.
• The minimum withdrawal amount is ৳500.
• Bonus balances cannot be withdrawn directly. Only winnings generated after meeting the applicable wagering requirements can be withdrawn.
• TK Gem reserves the right to request additional documentation for large withdrawal amounts.
• Withdrawals may be delayed if there is an ongoing investigation into account activity.

If a withdrawal is declined, TK Gem will notify you of the reason. Common reasons include incomplete verification, unmet wagering requirements, or a mismatch between the withdrawal method and the deposit method on record.

6 Bonuses and Promotions

TK Gem offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to specific terms that are published alongside each promotion. By claiming a bonus at TK Gem, you agree to the terms of that specific promotion in addition to these general Terms.

The following general rules apply to all bonuses at TK Gem unless the specific promotion terms state otherwise:

• All bonuses are subject to a wagering requirement before any associated winnings can be withdrawn. The wagering requirement for each bonus is stated clearly in the promotion details.
• Bonus credit and real money balance are kept separate. Real money is used first when placing bets, unless the specific promotion states otherwise.
• Bonuses are intended for personal recreational use only. Using bonuses in a systematic way to exploit the platform — commonly referred to as bonus abuse — is prohibited.
• TK Gem reserves the right to withdraw a bonus offer at any time before it has been claimed.
• If a bonus is claimed in error or under circumstances that breach these Terms, TK Gem may remove the bonus and any associated winnings from the account.
• Each promotion is available once per member, per household, per device, and per IP address unless explicitly stated otherwise.

7 Game Rules and Conduct

Each game available at TK Gem operates according to its own specific rules, which are accessible within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. TK Gem is not responsible for losses resulting from a member's misunderstanding of game rules.

All digital games at TK Gem use independently audited random number generators (RNGs) to determine outcomes. Live dealer games use real physical equipment operated by trained dealers and streamed in real time. TK Gem does not manipulate game outcomes.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical fault during a game round, TK Gem will resolve the situation in accordance with its fair play policy. In most cases, bets will be voided and stakes returned.
• If a game is found to have a software error that affected outcomes, TK Gem reserves the right to void affected bets and adjust balances accordingly.
• Members must not use any software, tool, or method designed to gain an unfair advantage over other players or the platform.

TK Gem expects all members to conduct themselves respectfully in any interactive game environment, including live dealer tables. Abusive, threatening, or offensive behaviour toward dealers or other players will result in removal from the game and may result in account suspension.

8 Prohibited Activities

The following activities are strictly prohibited at TK Gem. Engaging in any of these activities constitutes a serious breach of these Terms and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Registering more than one account, or assisting another person in registering a duplicate account.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using stolen, fraudulent, or unauthorised payment methods to make deposits.
• Attempting to launder money or use TK Gem for any financial crime.
• Using automated bots, scripts, or software to interact with the platform in a way not intended for human users.
• Exploiting software bugs, errors, or vulnerabilities for financial gain. Any such exploit must be reported to TK Gem support immediately.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to reverse-engineer, copy, or reproduce any part of the TK Gem platform.
• Engaging in any form of bonus abuse, including but not limited to creating multiple accounts to claim welcome bonuses repeatedly.

TK Gem monitors account activity continuously. If prohibited activity is detected, TK Gem may freeze the account, withhold pending withdrawals, and conduct a full investigation before taking further action.

9 Account Suspension and Closure

TK Gem reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete identity or payment verification within a reasonable timeframe.
• Suspected fraudulent activity or money laundering.
• Account inactivity for a period exceeding 12 consecutive months.
• At the member's own request, including self-exclusion requests.

If your account is closed due to a breach of these Terms, any real money balance may be withheld pending investigation. Bonus balances and winnings derived from bonus play will be forfeited in all cases of Terms breach.

If your account is closed for reasons unrelated to a breach — for example, due to inactivity or at your own request — your verified real money balance will be returned to you via your registered payment method after any applicable processing checks.

You may close your TK Gem account at any time by contacting the support team. Closure requests are processed within 5 business days. During this period, your account will remain accessible unless you request immediate suspension.

10 Responsible Gaming

TK Gem is committed to promoting responsible gambling. We provide a range of tools to help members manage their gaming activity and stay in control of their spending. These tools are available directly from your account settings and include:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your TK Gem account.
• Session time reminders: Receive notifications after a set period of continuous play.
• Self-exclusion: Temporarily or permanently exclude yourself from TK Gem. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality checks: Periodic on-screen reminders showing how long you have been playing and your net position for the session.

If you believe your gambling is causing harm to yourself or others, we strongly encourage you to use the self-exclusion tool and seek support. Further information and external support resources are available on the Responsible Gaming page.

11 Privacy and Data

TK Gem collects and processes personal data in accordance with its Privacy Policy, which is available at tk-gem.co/privacy-policy. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

TK Gem will never sell your personal data to third parties for marketing purposes. Data is shared only where required for payment processing, identity verification, fraud prevention, or where required by law.

• You have the right to request a copy of the personal data TK Gem holds about you.
• You may request correction of inaccurate data by contacting the support team.
• Requests for data deletion will be considered, subject to TK Gem's legal obligations to retain certain records.

12 Limitation of Liability

TK Gem provides its platform on an "as available" basis. While we make every effort to ensure the platform is accessible and functioning correctly at all times, we cannot guarantee uninterrupted service. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

To the maximum extent permitted by applicable law, TK Gem's liability to any member is limited to the real money balance held in that member's account at the time the claim arises. TK Gem is not liable for:

• Loss of profits, revenue, or anticipated savings.
• Losses arising from platform downtime or technical faults, except where TK Gem is directly at fault.
• Losses resulting from a member's failure to comply with these Terms.
• Indirect, consequential, or special damages of any kind.

Nothing in these Terms limits TK Gem's liability for fraud, death, or personal injury caused by TK Gem's negligence, or any other liability that cannot be excluded by law.

13 Changes to These Terms

TK Gem reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, TK Gem will notify members via email or an in-platform notification.

Your continued use of the TK Gem platform after updated Terms have been published constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure.

We recommend checking this page periodically to stay informed of any changes. The current version of the Terms always supersedes all previous versions.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the TK Gem support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your account dashboard after login.

For responsible gaming support, please visit the Responsible Gaming page. For general questions about the platform, visit the FAQ page.